1. GENERAL
1.1 You are strongly advised to carefully read these Terms of Service (hereinafter referred to as the “Terms”). You consent to be bound by the hereby Terms upon opening your user account and wagering bets at any subsection of our Products.
1.2 We reserve the right to withdraw the Product or elements of the Product at any time, and will not be liable to you as a result of any such action.
1.3 If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.
1.4 No waiver by us of any of these Terms shall be construed as a waiver of any preceding or succeeding breach of any of these Terms.
1.5 Nothing in these Terms shall be construed as creating any agency, partnership or any other form of joint enterprise between you and us.
1.6 These Terms contain the entire agreement between you and us relating to the Product. You confirm that, in agreeing to accept these Terms, you have not relied on any representation save insofar as the same has expressly been made a representation in these Terms. You agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Terms save that your agreement shall not apply in respect of any fraudulent or negligent misrepresentation whether or not such term has become a term of these Terms.
2. COMPLIANCE WITH LAWS
The Product may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Product and any bets placed on or via the Product.
3. NO WARRANTY
3.1 We will endeavour to provide the Product using our reasonable skill and care. We make no further warranty or representation, whether express or implied, in relation to the Product. All implied warranties or conditions of satisfactory quality, fitness for purpose, completeness or accuracy are hereby excluded.
3.2 We make no warranty that the Product will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the XSportsBet.com website or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by you through the Product.
3.3 In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other element of the Product, we will not be liable to you as a result of any such errors and we reserve the right to void all bets on the draws in question.
4. LIMITATION OF LIABILITY
4.1 You agree that your use of the Product is at your sole risk.
4.2 We shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with your use of the Product, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by you of the possibility of such loss or damage).
4.3 We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Product and you confirm that we shall not be liable to you or any third party for any modification to, suspension of or discontinuance of the Product.
5. INDEMNITY
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Terms by you or any other liabilities arising out of your use of the Product or use by any other person accessing the Product using your user identification.
6. TERMINATION
6.1 We may terminate your account (including your username and password) if we believe that you have breached any of these Terms or acted in a manner inconsistent with the spirit of any of them or for any reason we discontinue to provide the Product.
6.2 You acknowledge that we do not have to give you prior notice of any such termination.
7. INTELLECTUAL PROPERTY
7.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the XSportsBet.com betting service shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
7.2 You acknowledge and agree that the material and content contained within the XSportsBet.com website and provided as part of the Product is made available for your personal non-commercial use only. Any other use of such material and content is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of such material and content.
8. REGISTRATION/BETTING ACCOUNT
8.1. The company reserves the right to rectify obvious errors when preparing account balances. The company will inform the respective users of the corrections immediately.
8.2. The company reserves the right to exclude users with false particulars from participating in the games offered and to refuse them the payment of any winnings. On the company's request, the user is obliged to produce an official document showing his photo, proving his identity (a passport copy, driver's licence or identity card).
8.3. Every user may hold only one account. Users already registered are not allowed to register as new users under another name or with another e-mail address. If a user violates this rule, the company is entitled to cancel any bets placed as well as to cancel any FreeBets booked into the respective account.
8.4. In case of suspected manipulations or fraud, and in case of any violation of these Terms, in particular the multiple simultaneous participation in games and the opening of several accounts, the company may exclude the respective user from placing further bets and from participating in other games. Any criminal or suspicious activities may be reported to the appropriate authorities. In such a case, the company will pay the user any real money balance in his betting account after deducting a handling charge of 10%, provided that this has been acquired in a lawful manner. FreeBets or winnings that may have resulted from FreeBets, which were not acquired in a lawful manner, will be void.
8.5. Each client is allowed only one account number and only one account may use the same IP address and computer.
You are allowed ONLY ONE ACCOUNT per person. If you have more than one account, all winnings and bonuses will be VOID, accounts suspended and closed.
8.6 YOUR OBLIGATION AS A PLAYER
8.6.1. You hereby declare and warrant that:
● You are over 18 years of age or such higher minimum legal age of majority as stipulated if the jurisdiction of your residence and, under the laws applicable to you, legally allowed to participate in the Games offered on the Website.
● You participate in the Games strictly in your personal non-professional capacity for recreational and entertainment reasons only;
● You participate in the Games on your own behalf and not on behalf of any other person;
● All information that you provide to xsportsbet.com during the term of validity of this agreement is true, complete, and correct, and you shall immediately notify Xsportsbet.com of any change of such information;
● You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from xsportsbet.com;
● All money that you deposit into your Gaming Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source;
● You understand that by participating in the Games you take the risk of losing money deposited into your Gaming Account;
9. PAYMENT METHODS
9.1. The company reserves the right to charge a handling fee for any transaction made. Any handling fee - if applicable - will be billed to the respective user during the course of the transaction.
List of payment providers and their respective limits and fees:
1. Deposit money through our shop:
Minimum deposit: K2
Maximum deposit: K100.000
Minimum withdrawal: K2
2. MTN mobile money:
Minimum deposit: K5,00
Maximum deposit per transaction: K20,000
Minimum withdraw: K5,00
Maximum withdraw per transaction: K20,000
3. AIRTEL mobile money:
Minimum deposit: K2,00
Maximum deposit per transaction: K10,000
Minimum withdraw: K2,00
Maximum withdraw per transaction: K10,000
9.2. Your account should not be used as a banking facility and deposits should only be made with a view to using funds to place bets. You should make repeated deposits and withdrawals without commensurate bets being placed, we reserve the right to pass on to your accounts, without prior notice, any bank charges we have incurred before closing the account. In case of withdrawal of the entire amount of the deposit immediately after the payment, the Company reserves the right to charge administrative costs.
10. Privacy Policy
10.1 The Privacy policy outlines how xsportsbet.com collects, processes, and protects personal information and data provided by users. By accepting the privacy policy, users acknowledge and consent to the use of their personal information as described. If users do not agree with the policy, they are advised not to use the xsportsbet.com website or provide personal information.
10.2 Xsportsbet.com acts as the data controller, responsible for the collection, processing, and usage of personal data.
10.3 Users can contact the Data Protection Officer at [email protected] for any questions or concerns regarding the handling of their personal information.
10.4 Xsportsbet.com ensures the protection and security of personal data in compliance with applicable data protection laws. The company may process personal data based on various legal bases, including consent, contractual obligations, legal obligations, legitimate interests, protection of vital interests, and public interest. The types of personal data collected by xsportsbet.com include information provided during registration, correspondence, website visits, transaction details, betting history, preferences, and survey responses. Personal data may also be collected from publicly available sources. The collected personal data is used for purposes such as account setup, customer support, compliance with regulations, statistics and analysis, service updates, marketing offers, personalised services, responsible gambling measures, and anti-money laundering activities.
10.5 Xsportsbet.com emphasises the importance of maintaining accurate and up-to-date personal data for regulatory compliance and quality service provision. Users are encouraged to keep their information updated.
10.6 Data retention periods depend on the user's customer status and legal or regulatory obligations. Xsportsbet.com retains data only as long as necessary and required by anti-money laundering requirements.
10.7 Personal data may be shared with other organisations necessary for fulfilling legal obligations or providing requested products or services. Third-party processors are appointed by xsportsbet.com and process personal data on its behalf, following its instructions and security measures. In certain circumstances, personal data may be delivered to competent authorities as required by law.
10.8 Users have rights over their personal data, such as the right to withdraw consent, access their data, correct inaccurate data, request erasure, restrict processing, and transfer data to another service provider, including the right to file complaints to the relevant supervisory authority.
10.9 To comply with the responsible gambling and social responsibility obligations we will monitor gambling and/or deposit patterns that may indicate concern in respect of responsible gambling. We may use automated decision-making processes to help us to identify such patterns.
10.10 The privacy policy may be updated occasionally, and users will be notified of material changes in advance. Declining or not accepting changes may affect the provision of products and services.
11. DISPUTE RESOLUTION
11.1 At Xsportsbet.com, we make sure that all our players are fully satisfied with our products and service. Nevertheless, we are aware there may be occasions in which we have not been able to meet the expectations of our users.
11.2 To that end, if you wish to express dissatisfaction about our product, customer interaction or transaction, you are kindly asked to approach our Customer Support Department
at [email protected] and raise a complaint.
11.3 Should you disagree with the outcome of a specific game of chance, you shall file a complaint within seven (7) calendar days.
11.4 Should you disagree with any other matters, not directly related to the outcome of a specific game of chance, however in relation to your account, such as however not limited to matters of payout, suspension and the calculation of bonuses, you shall notify us, as a complaint, within one (a) calendar month.
11.5 Upon receipt, we will inform you on the results of feedback within 14 days from the day of receipt of your complaint.
11.6 At any time, we could resolve your complaint by means of mediation, which process shall be non-binding and voluntary.
11.7 Any unresolved disputes shall be handled by means of binding arbitration, which shall as an exclusive forum resolve the matter by arbitration judgment. You shall initiate the procedure of binding arbitration within three hundred and sixty-five (365) days. Failure to do so shall result in any potential claims, rights or entitlements to compensation, damages, or expenses becoming unenforceable.
12. CANCELATION, TERMINATION, SUSPENSION AND BREACH (TERMS APPLICABLE TO ALL BETS)
12.1. Without restricting our ability to rely on other remedies that may be available to us, we may restrict your access to the Site, suspend or terminate your account or cancel any unmatched bets in our absolute discretion without cause at any time, including (without limitation) if:
(1.) we suspect that you are engaging in illegal, fraudulent or dishonest activity while using our site;
(2.) we suspect you are breaching any term of this Agreement;
(3.) there is a technological failure;
12.2. In relation to any canceled or void bets, we reserve the right to take any money from your account relating to these bets or, if there are insufficient funds in your account, demand that you pay us the relevant outstanding amount relating to these bets.
12.3. On termination or suspension of your account, we reserve the right to withhold the funds in your account from you pending the determination of any investigation (including any relevant external investigation. Following the determination of any such investigation we reserve the right to seize the funds in your account should we be satisfied that you have acted in breach of this Agreement.
13. BONUS TERMS & CONDITIONS
13.1. The bonus money part of the stake is not included in any returns.
13.2. Bonus account money cannot be exchanged for a real account balance.
14. MISCELLANEOUS AND OTHER PROVISIONS
14.1. Xsportsbet.com is operating under the licence of Curacao eGaming, regulated by the Curaçao Gaming Control Board.
14.2. Xsportsbet.com is not a Financial Institution.
14.3. These terms and conditions shall be construed in accordance with the applicable Curacaoan Laws.
