By implementing the presented Policy, the Company aims to achieve the following outcomes:
GRANTING THE CUSTOMER STATUS
The customer means any natural person that formed a business relationship with the Company, by creating an online account at xsportsbet.com website. In that respect, Company's operational or reputational risk is generally based on that natural person's economic activity and/or source of wealth, that can be assessed from the information at the disposal upon the registration process.
The player can also be denied access to the website when it's deemed by the MLRO. Usually the denial or the end of the business relationship happens in the following instances:
KEY CUSTOMER ACCEPTANCE CONDITIONS
Upon initiating or assessing and before concluding or terminating a business cooperation with the customer (assigning or suspending the player status) the Company conducts the following verifications:
No person under the age of 18 is allowed to be accepted as our customer, to register and place bets at the xsportsbet.com website. However, if, after registering, there is reasonable doubt arising or strong evidence indicating the approved customer is underage, that user's customer status is suspended.
Geographic origin verification
Residence and place of birth of customers are taken into account upon the registration process, as these data might indicate substantial geographical risk arising from such natural persons. Potential customers originating from high-risk countries are considered as a threat by the Company and as such prohibited to be granted the status of our customers.
Customer risk verification
If, subsequent to the registration, there is a reasonable doubt pointing out at some form of at-risk interaction with the player, namely:
- the player uses double accounts;
- the source of wagered funds may indicate an ML-issue;
- the player may have criminal records or adverse media
- the player is a PEP or a close relative thereof
- occupation and employment status
The Company, as per its legal obligations and internal corporate policies, helped by various CDD tools, reserves the right to refuse further service to such customers, as well as to freeze or suspend the customer's account until satisfactory feedback is obtained. Additionally, the customer type of play on the website is taken into the consideration, as well.
Product/interface risk verification
The Company acknowledges that certain games offered may pose a higher/lower threat of ML/TF. xsportsbet.com offers a variety of online casino and online sports betting games to players, and categorizes the risk by the game itself. Besides the game, the Company acknowledges that the risk can arise from delivery channels risk or interface risk, such as products or services offered to non-face-to-face customers or online services.
The Company has in its general offer on the website a variety of payment methods that a customer can use at all times. The methods vary from credit/debit cards to e-wallets and vouchers. The multiple use of all payment methods can point to a higher risk behavior given that the customer is trying to hide the trace of these transactions.
You hereby acknowledge and accept that it is necessary for the Company to collect and otherwise store Your personal data in order to allow You access and use of the Website and in order to allow You to participate in Games. You hereby acknowledge and accept that all telephone calls made by you to the Company shall be recorded for Your own protection and benefit.
The Company hereby acknowledges that in collecting Your personal details as stated in the previous provision, we will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.
Protecting Your Personal Data
Xsportsbet.com protects and keeps your personal information and data in accordance with the high standards of our company and with Positive Business Practice. The Positive Business Practice define that we can only process your personal data when there is a legal basis for processing, including the “legitimate interest” proposed by our side. The legal basis for processing may be one of the following:
The legitimate interests for processing your data is when we have a business or commercial reason to do so. Your personal data is protected on the same level as the data collected for regulatory reasons and any other legal basis, and we will not process it in a way that would be unfair to you or your interests.
Type of data we collect and process
The personal data we collect from you may include the following:
Where it is reasonable or required for us to do so and not damaging to your rights and freedoms, we also collect personal information and data from publicly available sources such as internet searches, public records, and broadcast media.
How we use your personal data
We will process your personal data for the following purposes and in accordance with the following lawful conditions:
If you choose not to provide your Personal Data or to withdraw the previously given consent it may prevent us from meeting legal obligations, fulfilling a contract, or performing services required to run your account. You may withdraw your consent at any time. Not providing your personal data may mean we are unable to provide you with products or services.
Updating your information
It is important that the information we hold about you is accurate and up to date in order for us to comply with our regulatory obligations and also to provide you with the best service possible. We therefore request that you ensure your personal data is up to data at all times.
The data you have provided to Xsportsbet.com is kept for the period that you are our customer.
If you are no longer a customer of Xsportsbet.com, we will keep your data for the minimum length of time required to comply with the applicable legal or regulatory obligations. Xsportsbet.com will not retain the data beyond the AML/CFT requirements.
Personal Data shared with others
The data can only be shared with the following organizations:
Your rights over your Personal Data
Please note that in accordance with the Positive Business Practice you have the following rights in regards to Xsportsbet.com handling your personal data:
Account, Pay-outs, and Bonuses
Xsportsbet.com users are able to exclude themselves from further participation in the gaming line-up or make a request by e-mail
Xsportsbet.com strives to create a responsible and humble gaming environment for each and everyone playing at Xsportsbet.com
We are unable to open accounts for individuals from listed territories