Account, Pay-outs, and Bonuses


HOW DO I DEPOSIT MONEY INTO MY ONLINE BETTING ACCOUNT?


Money can be deposited at:

 Betshop 

Find nearest Xsportsbet.com shop 

After you log in at our site, open dropdown menu next to notifications and write down your Account ID, after that you can take that number to any of Xsportsbet.com Bet shops and make deposit or withdraw funds from your account.

MTN Mobile Money

  • Step 1 - Click Deposit/Withdraw under "My account"
  • Step 2 - SELECT MTN Mobile Money as pay in type
  • Step 3 - Enter the amount of money (Zambian Kwacha) you want to deposit
  • Step 4 - Click DEPOSIT FUNDS
  • Step 5 - Enter your MTN Mobile Phone Number (IMPORTANT: This must be in international format, such as 002609********)
  • Step 6 - Click SUBMIT

Debit Cards 

  • Step 1 - Click Deposit
  • Step 2 - Enter Amount
  • Step 3 - Enter 3 Digit CVV Code
  • Step 4 - Enter Card Number
  • Step 5 - Enter Expiry Card Date e.g 02/2024
  • Step 6 - Submit
  • Step 7 - Prompt Enter OTP 
  • Step 8 – Submit

AIRTEL MOBILE MONEY

  • Step 1 - Dial *778 #
  • Step 2 - Select Option 4, Make Payment
  • Step 3 - Select option 5, Goods & Services
  • Step 4 - Enter Business Name EXBET
  • Step 5 - Enter Amount
  • Step 6 - Reference #, Enter your Xsportsbet Acc. I.D. 
  • Step 7 - Confirm Pin #

 

WHERE CAN I SEE MY TRANSACTIONS (PAY-IN AND PAYOUT)?


All your transactions are visible within the My Account option on the left, within Transactions. Set the date start the search. Each transaction has its number, time, amount and account from which it was executed. If you have many transactions move to the second page with the options on the bottom.

 

IS THE PURPOSE OF THE DEPOSIT PAID IMPORTANT?


No, the funds paid to the site can be used for sports betting, virtual betting, KENO, free bets or casino.

There is one cash account on your account that you manage directly and from which you place bets you want.

* The funds you deposit via M-PESA, Airtel Money, Debit Cards or In-store and cause of which you received bonus money, must be used for placing bets or playing casino games. In case of partial use of the deposit and complete use of bonus money, we reserve the right to charge you 10% of the remaining amount in the name of transactional fees.

 

 

HOW DO I RESERVE THE MONEY FOR WITHDRAWAL?


Money for withdrawal can be reserved within the My Account option, in the sub-option on the left Deposit/Withdrawal. Enter the amount of money you wish to withdraw in the field and select the type of payment from the drop-down menu.

If you decide on a bet shop, select the shop you used for depositing and withdrawals.

 

HOW CAN I WITHDRAW THE MONEY FROM THE ONLINE ACCOUNT?


The rule is that deposit and withdrawal go the same paths. The way you can collect your winnings depends on the way you have paid in the deposit. 

For example: if you have paid in the deposit in the bet shop you can collect it in the bet shop.

 

Bet Shop

Click on My Account option

Click on Deposit/Withdrawal button

Enter the amount you want to reserve/withdraw

Select the Bet Shop type of payment from the drop menu

 

HOW TO WITHDRAW MONEY FROM YOUR XSPORTSBET.COM ACCOUNT INTO YOUR MTN MOBILE MONEY WALLET

IMPORTANT: You can only withdraw to the last number you deposited from

  •  Click on My Account.
  • Select Deposit/Withdraw.
  • Select MTN
  • Enter the amount of money you wish to withdraw and click withdraw

 

Note: Your withdrawal request will be processed by our support team. If after 3 hours, you have still not received your money, please contact us on 096 789 7718.

 

How to withdraw your money via Debit Cards?

  • Click Withdraw
  • Enter Amount
  • Select Payment Bank (from Drop Box, full list below)
  • Enter Branch
  • Enter Bank Account Number
  • Submit

NOTE: Withdrawals via Debit Card can take up to 24h from the time transfer is done.

List of all banks available:

  • Absa Bank Zambia Plc
  • Access Bank Zambia Limited
  • Atlas Mara Bank Zambia Limited 2
  • Bank of China Zambia Limited
  • Citibank Zambia Limited
  • Ecobank Zambia Limited
  • First Alliance Bank Zambia Limited
  • First Capital Bank of Zambia Limited 3
  • Indo-Zambia Bank Limited
  • Investrust Bank Zambia Limited
  • Stanbic Bank Zambia Limited
  • Standard Chartered Bank Zambia Plc
  • United Bank for Africa Zambia Limited 4
  • Zambia Industrial Commercial Bank Limited
  • Zambia National Commercial Bank Plc

 

How to Withdraw via Airtel Money

  •  You must first WITHDRAW from our site XSPORTSBET.COM Select (BET SHOP > ONLINE SUPPORT)
  •  By phone 0974-029588 inform us amount to be withdrawn (send us your Player account I.D. from our site and full names)

 

WHAT ARE BONUS PROMOTIONS?


Bonus promotions are promotional activities, including awarding of various bonuses, to reward the activities of users. Each bonus promotion has conditions that must be fulfilled. These conditions vary depending on the promotion.

Promotional activities can be found in the Promo section of our site.

 

100% SIGN UP DEPOSIT BONUS - NEW CUSTOMER BONUS

Claim up to 5 000 Kwacha in bonus bets when you make your first deposit and bet. Available for all new customers who register for online and mobile betting!

1. To get your new customer bonus, sign up for an online / mobile betting account.

2. You will then need to make your first deposit and rollover this initial deposit amount 5 times with bets where the odds are greater than 1.7 before requesting your deposit match bonus.

3. The withdrawal rollover requirement will only count for bets where the odds are greater than 1.7. Bets taken on Lucky Numbers / Keno / BetGames and bets taken on the same event DO NOT count towards the rollover amount. To qualify for a withdrawal your bonus wallet will need to be 0 Kwacha.

4. We will match your first deposit up to an amount of 5000 Kwacha.

5. This offer is for new customers only and cannot be claimed if you receive any other promotional offer or bonus credit.

TERMS AND CONDITIONS

1. If the stake rollover requirement for this bonus has not been met within 90 days of the first qualifying deposit, any funds held in the bonus balance will be forfeited.

2. To be credited with this bonus, you must request it via email manager@xsportsbet.com

3. Players can only have one active bonus at any one time. To claim another bonus, the current active bonus must be completed or closed first.

4. This offer cannot be used in conjunction with any other new customer / registration offer.

5. Where the term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, bonus bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, Xsportsbet reserves the right to reclaim the bonus element of such offers and in their absolute discretion either settle bets at the correct odds, void the bonus bets or void any bet funded by the deposit bonus. In addition, Xsportsbet reserves the right to levy an administration charge on the customer up to the value of the deposit bonus, bonus bet or additional payment to cover administrative costs. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us crediting any bonus, bonus bet or offer to their account.

6. All Xsportsbet offers are intended for recreational players and Xsportsbet may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion. Xsportsbet reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.

7. All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account method (e.g. MTN, Airtel, etc.), and shared computer, e.g. public library or workplace.

8. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers.

9. Offers only apply to customers who have made a real money deposit with Xsportsbet.

10. Withdrawal Terms and Conditions apply. If you make a withdrawal, any existing bonus balance in your bonus account will be forfeited and your bonus balance will go to 0.

11. Bonus and Free Money Terms and Conditions apply.

 

REFER A FRIEND AND GET 50 KWACHA FOR EACH REFERRAL

1. Invite a friend to join Xsportsbet and you will receive a 50 Kwacha bet for each friend that successfully opens an account, FICA's their account, and DEPOSITS and takes bets to the value of 50 Kwacha or more in real money. Bonus money does not count towards the referral bet amount.

2. This promotion is valid for all customers that sign up on xsportsbet.com.

3. There is no limit to the number of friends you can refer.

4. To claim your voucher, please email manager@xsportsbet.com with your friend’s email address within 7 days upon registration and we will verify if the steps in point 1 have been met.