RESPONSIBLE GAMING 

Xsportsbet.com strives to create a responsible and humble gaming environment for each and everyone playing at Xsportsbet.com. To most people gaming is socially enjoyable and a harmless source of entertainment. Xsportsbet.com wants to provide the world's safest and most innovative gaming platform for adults. Every user can play within their financial means and receive the best possible service. But, sometimes it just becomes too much and a small number of players just can't say no to that extra spin on the slots or that extra bet.

Responsible gaming at Xsportsbet.com is based on three principles:

Security of the Player

We take responsibility for the security of our players. Protection of players is based on the exclusion of minors from the product line-up and the protection of privacy, which involves responsible dealings with data and payment processing. Fairness and the random nature of the products offered are monitored closely by independent authorities. Marketing communication is also geared towards player protection: a fair gaming product only promises what it can deliver.

Security of the Game

Online monitoring at Xsportsbet.com as well as the experience of our employees ensures protection against fraud. Manipulation of bets and money laundering are crimes and not a game.

Protection against gaming addiction

Betting should be considered as a fun way to spend time, not as a way to make money. Participation in bets and games of chance can lead to problems for a small group of customers.

In order to offer customers the best possible support all user contact which is related to responsible gaming is dealt with by a dedicated support team within the customer support department. This team works together with clients and provides recommendations for customers on the extent to which is possible for them to play responsibly. In cases that can be traced back to gaming addiction further participation in the gaming lineup is prohibited. The customer then receives support and advice on how to find professional assistance in the area.

Protection of minors

Xsportsbet.com excludes minors (persons under the age of 18) from participation in online gaming. Xsportsbet.com takes its responsibility for preventing minors from taking part in gaming seriously.

• Parents are advised to keep their access details safe at all times (user ID, password and your question and answer combination);
• Parents are advised not to use the 'Save Password' option when logging into the casino;

Also we recommend that you install software that enables you to block and filter web traffic in order to prevent minors from reaching betting and gambling websites:

• CyberPatrol www.cyberpatrol.com
• SurfControl www.surfcontrol.com
• Net Nanny www.netnanny.com
• CYBERsitter www.cybersitter.com

In order to offer the best-possible protection of minors, we also rely on the support of parents and carers. Please keep your access details safe at all times (user ID, password and your question and answer combination).

Recognizing problematic behavior in gaming

Here are our recommendations of principles to follow so that you can enjoy gaming responsibly:

• Gaming is for fun, not a way of earning money.
• Make sure you play only when relaxed and concentrated.
• Take regular breaks.
• Decide your monthly gaming stake in advance. Independently of our standard deposit limits, you may set a lower amount as your own personal limit.
• Do not increase the maximum limit which you have decided for yourself.
• Before you start playing, decide the winning amount at which you will end the game.
• Decide beforehand how high your losses can be.
• Never play under the influence of alcohol or other substances.
• Never play when depressed.

Player protection

Advice for recognizing problematic behavior:

Problematic behavior in gaming is defined as behavior that damages the existence, work or financial situation of an individual or a family. Long-term gambling is certainly not acceptable as an individual’s personal situation and could have a negative overall impact on a person’s well-being.

The most dangerous overall impact is the psychological disorder of pathological gaming. This condition has to be treated seriously. Prolonged intervals of betting and gaming can lead to addiction problems.

How to recognize problematic behavior?

We would like to present certain parameters that can be warning signs or signals that can be considered as indicative for addiction problems or problematic behavior:

• The player is heavily involved in games of chance. His thoughts constantly turn to gaming.
• The stakes wagered become higher and higher.
• Attempts to control/give up gaming are unsuccessful.
• The player becomes irritated and frustrated after attempting to reduce the extent of gaming.
• Gaming serves as a means of getting away from problems or unpleasant feelings.
• The player is trying to regain losses.
• The player lies about his gaming behavior.
• The player acts illegally.
• The player damages or loses other relationships or his job.
• The player relies on others to give him money.

Contact

Please contact us directly if you have any questions relating to our activities. Our Support team is at your disposal at any time and can be contacted by e-mail: [email protected]