At Xsportsbet.com, we make sure that all our players are fully satisfied with our products and service. Nevertheless, we are aware there may be occasions in which we have not been able to meet the expectations of our users.
To that end, if you wish to express dissatisfaction about our product, customer interaction or transaction, you are kindly asked to approach our Customer Support Department at email@example.com and raise a complaint.
Should you disagree with the outcome of a specific game of chance, you shall file a complaint within seven (7) calendar days.
Should you disagree with any other matters, not directly related to the outcome of a specific game of chance, however in relation to your account, such as however not limited to matters of payout, suspension and the calculation of bonuses, you shall notify us, as a complaint, within one (a) calendar month.
Upon receipt, we will inform you on the results of feedback within14 days from the day of receipt of your complaint.
At any time, we could resolve your complaint by means of mediation, which process shall be non-binding and voluntary.
Any unresolved disputes shall be handled by means of binding arbitration, which shall as an exclusive forum resolve the matter by arbitration judgment. You shall initiate the procedure of binding arbitration within three hundred and sixty-five (365) days. Failure to do so shall result in any potential claims, rights or entitlements to compensation, damages, or expenses becoming unenforceable.
Every person who creates an online user account at Xsportsbet does so in accordance with the terms, rule book and laws
Xsportsbet.com strives to create a responsible and humble gaming environment for each and everyone playing at Xsportsbet.com
Xsportsbet.com users are able to exclude themselves from further participation in the gaming line-up or make a request by e-mail
The ML / FT Prevention and Control policies obey the need to guarantee the transparency and security of the operation, the trust of the player, compliance with the legal regulations on the matter and obviously, preventing, controlling and reporting situations or risks that expose the company to the effects associated with monies derived from criminal activities.